Frequently Asked Questions
When should I call the Virtual Emergency Department?
Please call the VVED only if you have a non-life-threatening health emergency.
Can I talk to a doctor or nurse via phone?
No, we only do video consultations, as it improves the ability to assess your condition. You will need to use a device with a camera (mobile phone, PC, laptop or tablet). The camera must be turned on, and the patient must be awake to be triaged virtually.
What is considered a non life-threatening emergency?
|Mild Respiratory Illness
Mild breathing problem: Bronchiolitis/Croup
Nausea and/or vomiting
Urinary Tract Infections
Mild head injury
Dizziness or fainting
Lacerations and skin tears
Skin or wound
|Women’s Health & Obstetric
Early pregnancy bleed
|Skin, Mild Allergies & Insect Bites
|Ear, Nose, Throat & Eye
Foreign body ear nose or eye
Falls or mobility concerns
Abnormal pathology results
How long will I need to wait online before I see a doctor or a nurse?
Wait times will fluctuate based on how many callers are online. However, on average, it is expected that you will be seen by an emergency doctor or nurse within 30 minutes.
Do I have to pay for this service?
There is no charge for this service.
How do I access the service?
Please use one of the four buttons on the home page, depending on the category that best describes you. Once you complete the registration process, you will be linked directly to a virtual emergency department waiting room until it is your turn to be seen by a clinician.
How do I access the interpreting service?
As part of the registration process, you will be asked for your preferred language. During the registration process, you can request an interpreter to be present and an appropriate one will be assigned to you for the duration of your consultation. Interpreting services are provided free of charge.
Do I need a referral?
You do not need a GP referral to use this service. Should your consultation result in the need for a GP follow-up referral, this will be provided to your email.
When should I call an ambulance?
Please call an ambulance for life-threatening conditions. Examples include shortness of breath, severe chest pain, weakness down one side of the body. If you think you have a life-threatening condition, please contact Triple Zero (000) urgently.
Will I be speaking to a trained doctor?
All of our clinicians are trained emergency physicians with appropriate experience to deal with your concerns.
I live outside of Victoria. Who should I call?
The Victorian Virtual Emergency Department is only available to residents of Victoria. We recommend that you contact your local health service for appropriate advice.